Firmware, how about hardware since that is the thing that they are struggling with. Jeez that thing is riddled with problems: the plastics are cracking, screen is flickering, power cord malfunctioning, and audio jack has a mind of its own. If it wasn’t for AppleCare I would say this is the worst product for its money, and that is unfortunate enough because Apple does put out some nice things.

Take care,
Chimbles